Job Description: IT Technician

Summary of Position:

The IT Technician (ITT) is responsible for helping implement and maintain the Mission's technology infrastructure. The ITT monitors the organization's operational requirements, researches technological strategies and solutions and builds the most cost-effective and efficient systems and platforms to achieve those goals.

The duties specified in this job description must be fulfilled, keeping to VOMC's stated vision, mission, purposes, and values.

Reports To: Manager of Office Administration (MOA)

Reporting to this Position: None

Responsibilities – Information Technology

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Install and configure appropriate software and functions according to specifications
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) in a timely fashion to minimize disruption to user
  • Working along side third party IT security firm to ensure optimal performance, security and privacy of networks and computer systems, and safeguards of ministry mission-critical data
  • Undertakes technological research by being knowledgeable of organization goals, strategies, practices, and user requirements
  • Maintain records of Ministry’s computer assets
  • Administrate software licences, users, and permissions
  • Diagnosing connectivity and users' issues
  • Train users on performing nonstandard tasks in the Ministry’s CRM
  • Oversees and maintains VOMC's phone system, security alarm, stamp machine and photo copier
  • The MOA may assign other duties depending on the needs of the Ministry

Specific Ministry Considerations:

The ITT, by nature of this position, has significant Interaction with VOMC staff, constituents, Canadian Christians, international partners and guests, as well as Christians who have been persecuted for their faith. Therefore, the acknowledgement of VOMC's Statement of Faith and Statement of Calling-Belief-Lifestyle is essential. Further to that, the ITT agrees to not knowingly engage in activities that would compromise or discredit The Voice of the Martyrs Canada, which could cause irreversible damage to this Mission's ministry reputation both domestically and internationally, as well as seriously harm its financial position.

At the time of the Employee Review, the Statement of Faith and Statement of Calling-Belief-Lifestyle will be reviewed, and the employee's commitment to not compromising or discrediting this Mission will be renewed.

Qualifications:

  • Proven experience as IT Technician or relevant position
  • Excellent diagnostic, problem solving and communication skills
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Diploma or degree in Computer Science or relevant field an asset
  • Certification as IT Technician will be an advantage (Microsoft Certified IT Professional etc.)

For more information / send resume to:

  • Bill Newman – Manager of Office Administration
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Office Phone – 905 670 9721
  • Toll Free – 1 888 298 6423